Listening is a mind-set. Active listening, effective listening, compassionate listening, and in-depth listening involve respect and appreciation for the person who is talking. Such listening suggests that what the other person has to say is important and deserves validation. Listening is a decision to engage in another’s life story and discern how you can be of help in the shaping of his or her story. Listening does not require us as caregivers to have great answers or be experts in the subject areas. Listening is a commitment to respect you enough to give you my full attention and give you clues and follow-up questions that ensure I received your messages as intended.
(From Professional Spiritual & Pastoral Care, pg 127)